Refund Policy

Welcome to The Wine Kart!

We are dedicated to providing you with an exceptional experience. Our refund policy ensures your satisfaction while upholding the quality and integrity of our products. Please review the following terms carefully.

1. General Conditions

1.1. Eligibility for Refunds

To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase or a receipt is required.

1.2. Non-Refundable Items

Certain items are not eligible for refunds, including:

Gift cards
Opened bottles of wine
Custom or special orders

2. Refund Process

2.1. How to Request a Refund

To initiate a refund, contact our customer service team at contact@thewinekart.com.au. Include your order number, the reason for the request, and any supporting documents or photos.

2.2. Approval of Refunds

Upon receiving and inspecting your refund request, we will notify you of its approval or rejection. If approved, the refund will be processed, and the credit will be applied to your original payment method within a specified timeframe.

3. Damaged or Defective Products

3.1. Reporting Issues

If you receive a damaged or defective product, contact us within 7 days of receipt at contact@thewinekart.com.au. Provide your order number, a description of the issue, and photos of the item.

3.2. Replacement or Refund

Depending on the circumstances, we will either replace the item or provide a full refund for damaged or defective products. Returning the product may be required before the refund or replacement is issued.

4. Late or Missing Refunds

4.1. Processing Time

Refunds may take some time to process. If you haven’t received a refund within a reasonable period:

Check your bank account.
Contact your credit card provider or bank for updates.

4.2. Further Assistance

If you have followed these steps and still have not received your refund, please reach out to us at contact@thewinekart.com.au.

5. Return Shipping

5.1. Responsibility for Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable, and if a refund is approved, the return shipping cost will be deducted.

5.2. Address for Returns

To return your product, mail it to:

8 / 245 Great Eastern Hwy

Midland WA 6056

Australia

6. Contact Us

For any questions or further clarification about our refund policy, please email us at contact@thewinekart.com.au.